Support

Contact

Email support@saydence.com. Please include:

• Your device and OS version (iOS: Settings → General → About; Android: Settings → About phone).
• Saydence version (in-app: Settings → About).
• A short description of the issue and, if relevant, what you tapped just before it happened.

We aim to reply within a few working days. Saydence is a small project — if we're slow to respond, we're not ignoring you.

Common questions

Does Saydence really decide if someone is lying?

No. Saydence surfaces linguistic indicators associated with research frameworks (SCAN, SVA, Reality Monitoring). The empirical validity of those frameworks — SCAN especially — is contested in academic literature. Treat the output as an investigative aid, never as evidence or a substitute for professional assessment.

Why can I only run 3 analyses a day?

The free tier has a fair-use cap of 3 analyses per day. The paid tier raises this to 100 analyses per month with larger inputs and adds AI-powered findings. Free-tier analyses don't expire — re-opening one from Recents doesn't count against the cap.

Where is my data stored?

On your device only. Free tier analysis is offline, so nothing leaves the device. On the paid tier your statement is sent to a specialised AI model run by one of our partners, which is covered in the Privacy policy.

How do I delete everything?

In-app: Settings → Delete all local data. Full step-by-step on the data-deletion page.

I see "Free tier: 0 / 3 analyses used today" but Run analysis is greyed out.

You need to type or paste a statement first — the button enables once there's text. If text is present and it's still greyed, you may have hit the daily cap on a different day (the count resets at midnight in your device's timezone).

The screen rotates and I lose the result.

A result should survive rotation. If you hit a case where it doesn't, please email us with your device and OS version and your Saydence version (Settings → About) so we can reproduce it.

Is Saydence on iPhone and Android?

Yes — Saydence runs on both iOS (iPhone) and Android. The experience and the on-device engine are the same on each.

Reporting a bug

Email support@saydence.com with steps to reproduce. Screenshots help. If the app is crashing on launch, please mention whether you'd opted into crash reporting in Settings — that gives us the stack trace.